Introduction
* Call Queue:
Call queues are used to route calls in a first-in/first-out manner to the appropriate extension or group. These extensions can be agents logged into the system. Call Queues are commonly used with an ACD, where the callers hear an announcement similar to "thank you for calling, all available agents are busy, you are Nth caller. Estimated wait time is N minutes. Please hold for the next available agent, or press N to leave a message". When the call is ready to be routed, the ACD handles the routing rules.
Time of Day Routes:
Allows routing decisions based on time and date. Multiple schedules can be configured, as in the case of departments with different hours of operation.
Company Wide Directory:
A list of contacts and phone numbers that are uploaded via the Cytracom Portal, and are made available on an IP phone or SoftPhone.
Disable Outbound Dialing:
Disable Outbound Dialing on certain extensions only.
Call Conferencing
3-way Conference Call:
After making or receiving a call, a user may conference in any third party for a 3-way call.
Conference Bridge:
Multiple on-site and outside callers can simultaneously participate in password protected conference calls.
voip phone system
Call queues are used to route calls in a first-in/first-out manner to the appropriate extension or group. These extensions can be agents logged into the system. Call Queues are commonly used with an ACD, where the callers hear an announcement similar to "thank you for calling, all available agents are busy, you are Nth caller. Estimated wait time is N minutes. Please hold for the next available agent, or press N to leave a message". When the call is ready to be routed, the ACD handles the routing rules.
Time of Day Routes:
Allows routing decisions based on time and date. Multiple schedules can be configured, as in the case of departments with different hours of operation.
Company Wide Directory:
A list of contacts and phone numbers that are uploaded via the Cytracom Portal, and are made available on an IP phone or SoftPhone.
Disable Outbound Dialing:
Disable Outbound Dialing on certain extensions only.
Call Conferencing
3-way Conference Call:
After making or receiving a call, a user may conference in any third party for a 3-way call.
Conference Bridge:
Multiple on-site and outside callers can simultaneously participate in password protected conference calls.
voip phone system
Contact Info
Address:
Atkal Communications 20936 Devonshire Street #A Chatsworth, CA 91311
Chatsworth
91311
United States
Chatsworth
91311
United States
Tel:
818-340-5700
Fax:
818-721-5256
Website:
http://www.atkal.com/
Offering
- Mobile phone
Hours of operation
| From | To | From | To | From | To | ||
|---|---|---|---|---|---|---|---|
| Monday | Open | ||||||
| Tuesday | Open | ||||||
| Wednesday | Open | ||||||
| Thursday | Open | ||||||
| Friday | Open | ||||||
| Saturday | Open | ||||||
| Sunday | Open | ||||||
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