Introduction
Thena is a customer engagement platform for Slack. Our platform keeps track of shared Slack channels with customers; organizes customer channels with request identification, connects to internal tools, allows customer escalations, notifies teams, and analyzes behavior.
Request Management
Auto-detect customer requests from thousands of Slack messages. Assign, close, convert, and review incoming customer requests.
SLAs & Alerts
Setup SLAs & reminders to customer requests on Slack. Configure SLAs for each customer channel or by cohort.
Connectors
Enable email ticketing systems and CRM to connect with customer interactions on Slack. Reply from any platform for a customer request on Slack.
Request Management
Auto-detect customer requests from thousands of Slack messages. Assign, close, convert, and review incoming customer requests.
SLAs & Alerts
Setup SLAs & reminders to customer requests on Slack. Configure SLAs for each customer channel or by cohort.
Connectors
Enable email ticketing systems and CRM to connect with customer interactions on Slack. Reply from any platform for a customer request on Slack.
Contact Info
Address:
Pivoting Owl Inc 548 Market Street, San Francisco,
San Francisco
California 94104
United States
San Francisco
California 94104
United States
Tel:
05108365463
Website:
https://www.thena.ai/
Offering
- Slack APP
Hours of operation
| From | To | From | To | From | To | ||
|---|---|---|---|---|---|---|---|
| Monday | Open | ||||||
| Tuesday | Open | ||||||
| Wednesday | Open | ||||||
| Thursday | Open | ||||||
| Friday | Open | ||||||
| Saturday | Open | ||||||
| Sunday | Open | ||||||
