Introduction
Welcome to Sertins. We provide virtual call centres to help businesses manage the amount of calls they get out of hours.
Agents are given details of your brand, common queries, FAQs and product/service information. When a call comes through to your work number outside your business’ operating times, the call is forwarded to a specialist adviser. The adviser takes the customer’s call, handles their queries and offers support.
Of course, they are unable to do some things your business personnel can, such as taking payments and answering technical questions. However, they ensure all basic customer needs are met, that prospects are sent further through the sales funnel, and that calls never go unanswered.
Sertins can offer this from a basic price. We also have add on services that enhance the basics and allow small businesses access to the full “Customer Experience†that many of the large corporations already have. Sertins aims to help level the playing field and remove barriers for small businesses to compete, both technical and costs.
You will see many adverts for these types of services but most will not offer 24 x 7 365 service that you deserve and many are single operator organisations, so when they are sick or not available, your business needs are not being met.
Sertins have a large experienced team to call on so you will never be left exposed. Our operators are distributed across the UK to minimise risks of outages.
Agents are given details of your brand, common queries, FAQs and product/service information. When a call comes through to your work number outside your business’ operating times, the call is forwarded to a specialist adviser. The adviser takes the customer’s call, handles their queries and offers support.
Of course, they are unable to do some things your business personnel can, such as taking payments and answering technical questions. However, they ensure all basic customer needs are met, that prospects are sent further through the sales funnel, and that calls never go unanswered.
Sertins can offer this from a basic price. We also have add on services that enhance the basics and allow small businesses access to the full “Customer Experience†that many of the large corporations already have. Sertins aims to help level the playing field and remove barriers for small businesses to compete, both technical and costs.
You will see many adverts for these types of services but most will not offer 24 x 7 365 service that you deserve and many are single operator organisations, so when they are sick or not available, your business needs are not being met.
Sertins have a large experienced team to call on so you will never be left exposed. Our operators are distributed across the UK to minimise risks of outages.
Contact Info
Address:
27 Old Gloucester Street
London
London WC1N3AX
United Kingdom
London
London WC1N3AX
United Kingdom
Tel:
02039836553
Website:
https://www.sertins.com
Offering
- Telephone Answering Service
- call answering service
- sertins
Hours of operation
| From | To | From | To | From | To | ||
|---|---|---|---|---|---|---|---|
| Monday | Open | ||||||
| Tuesday | Open | ||||||
| Wednesday | Open | ||||||
| Thursday | Open | ||||||
| Friday | Open | ||||||
| Saturday | Open | ||||||
| Sunday | Open | ||||||
