CustomerTimes - Best Solution of Salesforce.com Partner

Success Stories
CUSTOMER
This company is a biggest drugmaker and world-leader in oral diabetes medications, focuses on the research & development, manufacture, commercialization and
export of pharmaceutical drugs and consumer health
care products.
Salesforce users—1300
CT Mobile users—600

CHALLENGE
, Lack of flexibility in the current CRM
solution: to implement change requests
was expensive, sometimes impossible
due to the solution limitations
, Too much time was spent on verifying
data
, Un-aligned manual KPI / Dashboards
, Lack of feedback between the
customers and the product marketing
, Low efficiency of the print media

SOLUTION
, Salesforce Force.com platform provides
flexibility to suit company needs
, Implemented solution provides the
company with superior performance
, Built-in Salesforce reporting and
Dashboards
, Introduction of iPad solution for Closed
Loop Marketing (CT-Mobile) helped us
start the long-delayed de-materialization
of promotional assets

RESULTS
, Implemented solution meets unique
company needs and allows to bring to
life any changes required by the modern
market trends
, Aligned automated KPI/Dashboards
, Along with significant cost reduction, this
allowed dramatically boost time-to-market
for the new product introductions, and
increase customer engagement. Most
importantly, new iPad applications helped
to collect feedback from the field and thus
provided valuable inputs to the product
marketing teams

http://customertimes.com/wp-content/uploads/2015/02/Case-study-Big-Drugmaker_Leader-in-Diabetes-medecations.pdf