Rehlat

This is not my first time to book online, however this is by far the worst booking experience.

I booked a hotel last week to enjoy the vacation with my family (parents/seniors and kids ) through rehlat in a hotel called lilyland in Hurghada Egypt. Full Payment was made and taken by Rehlat.

When I went this week to check in; the hotel was not aware of my booking and I had to wait for 5 hours to check in the hotel as the hotel didn't recieve the FULL PAYMENT I made and Rehlat has used a 3rd medium for the booking.

I had to call rehlat when I reached the hotel so the booking can be sent (though the confirmation was sent to my email it was never sent to the hotel).

I have to pay more for my stay since the full amount I paid never reached the hotel.

hotelbeds and rehlat both were contacted, the first never replied and the 2nd is prolonging the communication process instead of finding the solution to what I am put through. and calling customer services is useless as they give fake promises of returning back with a solution or having some one call back.

This is my 4th day in the hotel and I am still waiting for a solution from rehlat. Awaiting a proper professional solution.

In the future ; I would never deal with Rehlat as it failed to be a trustworthy and professional organization that you can depend on in online transactions.

Rehlat has brought out effective and amazing offers last month for us to plan our trip. The offers that time helped us save big which we wouldn't have otherwise. The website is well designed, user friendly and easy. We have just completed our trip and will definitely use rehlat in the future to avail amazing offers that they would cater to the public.

The response time for sending the confirmed ticket was very good, and also the website is quite fast. I must say it has improved a lot and it is now very much customer focused.

Rehlat.com is one of the best websites selling air tickets, hotels and flight tickets in cheap fares.I recommend all to book tickets from this website.

I've booked my vacation trip hotel in dubai from rehlat. They gave me good offer & discount. I tried the same hotel in other website but Rehlat was the low-prised.

It was easy to use the website, within seconds website got loaded and made me use the services, easily. Even the customer care team of the company is good. After the payment done, i received the confirmations soon.