Radiant Communications

hroughout the history of our operation, RADIANT has progressively and successfully deployed solutions for our customers from various industries directly or indirectly through RADIANT reseller networks. RADIANT customer portfolio includes government sectors, education, hospitality, utilities, transportation, service providers, financial institutions and manufacturers of small, medium and large organizations in Malaysia. In addition to the large customer bases which the group is directly and loyally serving in Malaysia, its team of professionals has also been rewarded with valuable experience overseas.
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Utilities : The most recent project the team has successfully rolled out is a 60 seats implementation for Syarikat Bekalan Air Selangor Sdn. Bhd., SYABAS. It is a multimedia deployment with majority of the interactions rest on voice interactions since commissioning. The contact center is blending average 5 to 6 thousand calls a day based on 24 hours operation. In addition to standard Genesys solutions, our team value adds the deployment by implementing our in-house agent and supervisor desktop, wall board and voice recording interface and rating application.

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