Introduction
Have you lately forgotten your Optus My Account login email address or password?
Your My Account log-in information is needed to access My Account online as well as the My Optus app on your mobile and tablet. We'll teach you how to recover your log-in email and reset your password in this article.
Tip: Your login email address should be the same as the one you used to sign up for My Account.
There are two methods for recovering a lost login and password. We'll show you both options.
Via My Optus app
1. Launch the My Optus app.
2. In the upper left corner, select the menu.
3. Click on Forgot your details.
4. Depending on which details you need to recover, select Forgot password or Forgot email.
5. If you've forgotten both, start by regaining access to your email.
6. Follow the on-screen instructions to reset your password or regain your email address.
7. Password reset emails will be issued to you. Check your Spam / Junk email folders.
The email will be sent from the following address: system.admin@optus.com.au.
Via My Account
1. Navigate to the My Account login page.
2. Click either Forgot your email? or Forgot your password? based on the information you need to recover.
3. If you've forgotten both, start by regaining access to your email.
4. Follow the on-screen instructions. change your password or retrieve your email
Password reset emails will be issued to you. Check your Spam / Junk email folders. The email will be sent from the following address: system.admin@optus.com.au.
For further queries, feel free to contact our technical support team. They’ll guide you through all the confusion in no time!
Your My Account log-in information is needed to access My Account online as well as the My Optus app on your mobile and tablet. We'll teach you how to recover your log-in email and reset your password in this article.
Tip: Your login email address should be the same as the one you used to sign up for My Account.
There are two methods for recovering a lost login and password. We'll show you both options.
Via My Optus app
1. Launch the My Optus app.
2. In the upper left corner, select the menu.
3. Click on Forgot your details.
4. Depending on which details you need to recover, select Forgot password or Forgot email.
5. If you've forgotten both, start by regaining access to your email.
6. Follow the on-screen instructions to reset your password or regain your email address.
7. Password reset emails will be issued to you. Check your Spam / Junk email folders.
The email will be sent from the following address: system.admin@optus.com.au.
Via My Account
1. Navigate to the My Account login page.
2. Click either Forgot your email? or Forgot your password? based on the information you need to recover.
3. If you've forgotten both, start by regaining access to your email.
4. Follow the on-screen instructions. change your password or retrieve your email
Password reset emails will be issued to you. Check your Spam / Junk email folders. The email will be sent from the following address: system.admin@optus.com.au.
For further queries, feel free to contact our technical support team. They’ll guide you through all the confusion in no time!
Contact Info
Address:
8 Noble Cres, Mount Pleasant ,QLD 4740, Australia
Brisbane
Queensland 4000
Australia
Brisbane
Queensland 4000
Australia
Tel:
+61 (1800) 575067
Fax:
+61 (1800) 575067
Website:
https://www.optusonlineservice.com/
Offering
- Optus Customer Support Number
Hours of operation
| From | To | From | To | From | To | ||
|---|---|---|---|---|---|---|---|
| Monday | Open | ||||||
| Tuesday | Open | ||||||
| Wednesday | Open | ||||||
| Thursday | Open | ||||||
| Friday | Open | ||||||
| Saturday | Open | ||||||
| Sunday | Open | ||||||
