Introduction
ICEMEDIA is a leading Australian Digital Services agency that provides the full spectrum of digital services. We work with leading government organisations at all levels and corporate organisations to support them in implementing digital solutions to transform the way they interact with their customers and business processes.
We work with leading open source and enterprise level web content management systems such as Drupal, Kentico, Umbraco, GovCMS, Sitecore and SharePoint to solve our clients’ business challenges through digital solutions that simply work.
We offer a potent mix of strategic, creative and technical skills, all under the one roof. Our team’s collective industry experience, creative problem solving abilities and capabilities with the latest information technologies and management practices stand behind our reputation for excellence.
ICEMEDIA - your digital transformation experts, right from start through to finish.
We are that agency that gets you, gets your customer and gets that the digital space is no longer just some code thrown together, it's about optimising the experience for your customers.
Here at ICEMEDIA we delve deep into that, your customers experience and how we can improve every aspect of it through our well-honed digital expertise in user experience, web development, web integrations and engaging content.
Digital Transformation
ICEMEDIA can guide you through steps to help transform your organisation to capitalise on the opportunities offered by the digital age. To do this successfully you will need a partner that: focuses on the business objectives; designs a solution from the customer's perspective; understands how to select the right technology or technologies; has the ability to successfully integrate multiple technologies; and can help guide the change management process.
We can also show you how to get closer to your customers, understand them better and how to talk with them on a more personal level.
Digital Marketing
Incorporating digital channels into your marketing mix can improve both the effectiveness and measurability of your marketing activities. To make the most of digital channels your focus needs to shift from a campaign-based approach to continuous customer engagement.
Quality customer data underpins effective digital marketing communications activities and also supports more effective use of traditional media channels. ICEMEDIA can bring together data from across your organisation, from external channels and even reach back into your customer's history, before you have engaged with them. We can identify gaps in customer data and design strategies to enhance customer profiles.
ICEMEDIA can work with you to extract the best possible value from your marketing investment, in both online and off-line channels, and we can help you measure and analyse the effectiveness of all activities.
Online Self-Service
Customers now expect that they can complete services online. And they expect the process will be quick, easy and highly intuitive. ICEMEDIA works with leading government and corporate organisations, creating online experiences that enhance the customer engagement.
We have some guiding principles: focus on improving rather than replicating the offline experience; consult widely and test extensively; design from the customer experience down to the technology rather than the other way around; and don't design with a focus on saving costs. Get the experience right and your customers will love it and want to use it. And then you'll reap the financial benefits.
Design & Development
ICEMEDIA designs from the customer experience down to the technology, rather than the other way around. Our goal is a customer experience that is quick, easy and highly intuitive. Plus allowing for the multiple different pathways customers use to navigate to what they are looking for. And to create the optimal experience on whatever device the customer chooses to use.
We develop to the highest possible standards. Quality code, robust and reliable solutions that you can rely on to simply work. Our teams use both agile-based and waterfall approaches, tailoring the approach to your projects needs and the way you prefer to work.
ICEMEDIA's systems and processes and our focus on effective project management means that you can have confidence your project will be delivered on time on budget ... and will meet your expectations.
Our Canberra web developers have worked on various high profile projects including Forcenet and Cadetnet for the Australian Defence Force which is essentially a fully integrated ERP solution, this has greatly improved organisational efficiencies, asset management and reporting across the entire organisation. More details on some of our recent projects can be found on our work page.
Website Integrations
Websites are now an important channel for organisations to engage with their customers. Often the principal channel. This means your website will most likely need to interact with the various business systems that support your business operations: ERP's; CRM's; HR systems; contact management systems; and various other systems.
ICEMEDIA's skilled and experienced technical team can integrate into your web presence, the systems needed to manage interactions with your customers. We can also guide you on data management and the movement of data across different systems. So real time data can be used to create personalised experiences for your customers across all of your customer touch-points.
Mobile
ICEMEDIA conceives, designs, develops and supports mobile web and mobile apps. We have developed apps using Native, Xamarin and React Native technology. Apps that are fully integrated with websites. And apps designed to work across platforms such as tablets to support enhanced B2B interactions.
We also create non-app mobile web solutions. Our consultants will guide you to the most effective solution to meet your requirements and budget. Our CXD team will then design an optimised mobile experience. And our skilled technical team will then build, test and support your mobile solution, including uploading to the app stores.
We work with leading open source and enterprise level web content management systems such as Drupal, Kentico, Umbraco, GovCMS, Sitecore and SharePoint to solve our clients’ business challenges through digital solutions that simply work.
We offer a potent mix of strategic, creative and technical skills, all under the one roof. Our team’s collective industry experience, creative problem solving abilities and capabilities with the latest information technologies and management practices stand behind our reputation for excellence.
ICEMEDIA - your digital transformation experts, right from start through to finish.
We are that agency that gets you, gets your customer and gets that the digital space is no longer just some code thrown together, it's about optimising the experience for your customers.
Here at ICEMEDIA we delve deep into that, your customers experience and how we can improve every aspect of it through our well-honed digital expertise in user experience, web development, web integrations and engaging content.
Digital Transformation
ICEMEDIA can guide you through steps to help transform your organisation to capitalise on the opportunities offered by the digital age. To do this successfully you will need a partner that: focuses on the business objectives; designs a solution from the customer's perspective; understands how to select the right technology or technologies; has the ability to successfully integrate multiple technologies; and can help guide the change management process.
We can also show you how to get closer to your customers, understand them better and how to talk with them on a more personal level.
Digital Marketing
Incorporating digital channels into your marketing mix can improve both the effectiveness and measurability of your marketing activities. To make the most of digital channels your focus needs to shift from a campaign-based approach to continuous customer engagement.
Quality customer data underpins effective digital marketing communications activities and also supports more effective use of traditional media channels. ICEMEDIA can bring together data from across your organisation, from external channels and even reach back into your customer's history, before you have engaged with them. We can identify gaps in customer data and design strategies to enhance customer profiles.
ICEMEDIA can work with you to extract the best possible value from your marketing investment, in both online and off-line channels, and we can help you measure and analyse the effectiveness of all activities.
Online Self-Service
Customers now expect that they can complete services online. And they expect the process will be quick, easy and highly intuitive. ICEMEDIA works with leading government and corporate organisations, creating online experiences that enhance the customer engagement.
We have some guiding principles: focus on improving rather than replicating the offline experience; consult widely and test extensively; design from the customer experience down to the technology rather than the other way around; and don't design with a focus on saving costs. Get the experience right and your customers will love it and want to use it. And then you'll reap the financial benefits.
Design & Development
ICEMEDIA designs from the customer experience down to the technology, rather than the other way around. Our goal is a customer experience that is quick, easy and highly intuitive. Plus allowing for the multiple different pathways customers use to navigate to what they are looking for. And to create the optimal experience on whatever device the customer chooses to use.
We develop to the highest possible standards. Quality code, robust and reliable solutions that you can rely on to simply work. Our teams use both agile-based and waterfall approaches, tailoring the approach to your projects needs and the way you prefer to work.
ICEMEDIA's systems and processes and our focus on effective project management means that you can have confidence your project will be delivered on time on budget ... and will meet your expectations.
Our Canberra web developers have worked on various high profile projects including Forcenet and Cadetnet for the Australian Defence Force which is essentially a fully integrated ERP solution, this has greatly improved organisational efficiencies, asset management and reporting across the entire organisation. More details on some of our recent projects can be found on our work page.
Website Integrations
Websites are now an important channel for organisations to engage with their customers. Often the principal channel. This means your website will most likely need to interact with the various business systems that support your business operations: ERP's; CRM's; HR systems; contact management systems; and various other systems.
ICEMEDIA's skilled and experienced technical team can integrate into your web presence, the systems needed to manage interactions with your customers. We can also guide you on data management and the movement of data across different systems. So real time data can be used to create personalised experiences for your customers across all of your customer touch-points.
Mobile
ICEMEDIA conceives, designs, develops and supports mobile web and mobile apps. We have developed apps using Native, Xamarin and React Native technology. Apps that are fully integrated with websites. And apps designed to work across platforms such as tablets to support enhanced B2B interactions.
We also create non-app mobile web solutions. Our consultants will guide you to the most effective solution to meet your requirements and budget. Our CXD team will then design an optimised mobile experience. And our skilled technical team will then build, test and support your mobile solution, including uploading to the app stores.
Contact Info
Address:
144 Montague road, South Brisbane, South Brisbane
South Brisbane
QLD 4101
Australia
South Brisbane
QLD 4101
Australia
Tel:
01300400423
Website:
https://icemedia.com.au/services
Offering
- Web Design
- Web Development
- UX
- UI
- Graphic Design
- Digital Marketing
- Mobile App Development
Hours of operation
| From | To | From | To | From | To | ||
|---|---|---|---|---|---|---|---|
| Monday | Open | 9 | 5 | ||||
| Tuesday | Open | 9 | 5 | ||||
| Wednesday | Open | 9 | 5 | ||||
| Thursday | Open | 9 | 5 | ||||
| Friday | Open | 9 | 5 | ||||
| Saturday | Open | ||||||
| Sunday | Open | ||||||
