Global Speech Networks

GSN’s co-founders, Nick Rodda and Max Lipovetsky, created a company to provide on-demand hosted Contact Centre solutions integrated with IVR, Speech Recognition, WFM and call recording technologies.

The idea of ‘hosted’ technologies was literally unheard of at the time, but made perfect sense to Nick and Max. Both coming from careers in the IT industry, they were frustrated with the lack of ownership demonstrated by many businesses. Add to that, the longstanding issues behind Consumer Premise Equipment (CPE) regarding the cost of initial investment and the uncertainty of receiving a positive ROI.

We understand that your contact centre is the most important touch point you have with your customer, a single interaction having the power to make or break a relationship. We’ve designed our technology to empower your agents to provide exceptional customer service with every phone call. The best part is you don’t have to worry about software issues or hardware problems – we take care of that, so you can focus on tasks that are core to your business.

In our industry products can seem rather homogeneous. We add value by focusing on partnering with your company, rather than simply selling you a product. We work with you to achieve the desired outcomes for your business, with a solution that is scalable and flexible enough to suit your specific requirements.

So, jump on board. Experience for yourself why more and more companies are adopting hosted contact centre solutions. Align your company with the service model of the future.

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