First Call Helpdesk Ltd

Choosing an outsourcing partner you can trust is the single most important factor to the success of your business. Our approach is designed to help you achieve your business goals with all of our services being customisable to meet your needs today and able to expand to your future requirements. The technology we use is cloud based, storing our clients data in central locations securely accessible by our call handlers anywhere in the world. This technology provides us with an inherent ‘Disaster Recovery Plan’. First Call Helpdesk has over 10 years worth of expertise delivering outstanding service on behalf of their clients. We will work with you on every aspect of our service offering ensuring that your customers receive the best possible treatment. Our team consists of agents with a minimum of two years call centre support experience; delivering a second to none service is all part of the job.

First Call Helpdesk is based in Newbury, Berkshire, providing Outsourced B2C and B2B support to businesses around the globe.

First Call Helpdesk specialises in providing a bespoke outsourced call centre solution for your customers. All of the services provided are bespoke for your business and your requirements. Each dedicated team member undergoes a thorough training program based around your business.

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