Customerwise Ltd

Customerwise is a B2B (business to business) consultancy. We use Mystery Shopping, surveys and engagement tools to help our clients find ways to optimise their dealings with customers, and we then help them to successfully implement improvements.

Mystery Shopping (with the right execution and support) can help you to build a happy, mutually rewarding relationship between your organisation and your customers or clients. Specifically:

• See your business precisely as customers see you - the good and the bad.
• Prevent negative online reviews – and the resulting damage to your reputation.
• Convert more enquiries into sales – including big ticket goods and services
• Identify opportunities to add value, cross-sell or up-sell
• Use impartial (and credible) feedback to support staff training
• Rectify operational and service-related problems
• Avoid complaints
• Optimise your complaints handling procedure – everyone makes mistakes occasionally!
• Analyse and optimise the customer experience – going much further than just “ok”..
• Gain great online reviews!
• Keep staff motivated to provide good service (knowing that it matters every time!)
• Encourage open communication between your customers and you.
• Let customers know that you care enough about them to monitor your own performance
• Perform competitor research (yes – you can Mystery Shop your competitors too!)

It can also help those looking to purchase or sell a business. Feedback gained can help the vendor to maximise the value of the business. Potential buyers can also get a truthful picture of how a business is currently being run.

Businesses today are facing rapid change. Competition has never been fiercer: for new customers, for customer loyalty, and for every available penny of consumer spend, and it’s only getting worse.

Customers are more demanding and less forgiving than ever before. Poor service is unacceptable and can lead to catastrophic damage to your reputation. Service that’s just ok isn’t good enough anymore. Complacency carries big risks.

We help organisations find ways to give their customers a truly great experience. Put simply, we help organisations to make their customers very happy, and to create a bond that goes beyond products, services and prices.
Get in touch with us for an initial chat about your organisation, your goals and your challenges.

Call us now on 01395 324928 or contact us online.

		From	To	From	To	From	To
Monday	Open	9.00	17.30
Tuesday	Open	9.00	17.30
Wednesday	Open	9.00	17.30
Thursday	Open	9.00	17.30
Friday	Open	9.00	17.30
Saturday	Closed
Sunday	Closed