Introduction
Onsite and remote IT support with no hidden costs
Unlimited and pre-paid IT support models
IT Helpdesk open Monday to Friday, 7am - 6pm
Friendly and helpful service from fully DBS checked IT technical experts
Trusted experts in the field of IT
Commercial IT Support
Alpha Scan has been providing great value IT solutions and support for over 25 years. Our service is personalised to meet your individual needs, ensuring professional results every time. We offer support packages tailored to your needs. Options include unlimited call-outs and pre-paid hours.
Commercial IT Support
School ICT Support
Alpha Scan has an excellent understanding of the unique requirements of schools. We provide an unlimited support service with no hidden costs. We also provide pre-paid options for smaller schools. Ask us about our track record of seamless migrations away from county IT support.
School ICT Support
Unlimited IT Support Alpha Scan Hampshire
Alpha Scan IT Support
Alpha Scan IT Support are providers of expert technical services in Hampshire, Wiltshire and Dorset. Our unlimited support package is ideal for customers with a regular IT support requirement and provides exceptional value for money.
Unlimited IT support from Alpha Scan is exactly that, totally unlimited. If you require any additional onsite visits or any remote support at any time (even between regular site visits), it will be arranged without additional charge.
Great value responsive IT support for all personnel, remote workers and sub-contractors
Guaranteed 2 working hour response for servers
Guaranteed 4 working hour response for workstations
Unlimited on-site visits as required
24 Hour pro-active remote server management included
Remote dial-in support for Windows servers and workstations
Loan equipment in the event that a device has to be taken off site
No call out charges
Regular reports on IT support details as required
Pre-paid IT support options
Alpha Scan IT support services can be purchased in pre-paid blocks of engineering time in advance. This provides businesses with the flexibility to use our services as and when they feel is most effective.
Any unused hours are rolled over and your account is closely monitored to ensure you are always aware of your balance.
Our pre-paid IT support option presents an ideal solution for smaller businesses in the Hampshire area with a less demanding IT support requirement and companies that require a more granular level of budget management. This is a popular IT support option that many of our competitors do not offer.
Flexible
Affordable
Controlled expenditure
IT Support Solutions Alpha Scan Hampshire
Urgent IT, desktop, device, laptop repair Hampshire
Response times
Alpha Scan’s standard response time service level agreement (SLA) for onsite and remote calls is 2 hours for all server and communications equipment and 4 hours for all workstations, laptops and desktop devices. We do, however, frequently exceed these SLAs; the majority of issues are responded to instantly and a significant amount of problems are resolved within just a few minutes.
We are happy to agree faster response times for any devices that are deemed to be critical. We also remain flexible on a number of other aspects of our service, just ask for more information.
IT helpdesk Hampshire
Helpdesk opening hours
To reflect the evolving needs of many of our customers, our telephone support helpdesk is fully available from 7AM to 6PM, Monday to Friday. Additionally, we are able to offer an ’out of hours’ service in the evenings and on weekends as appropriate.
Out of Hours IT Support Services Hampshire
Out of Hours IT Service
Our Microsoft Certified engineers are on hand from 7 AM – 6 PM Monday-Friday. We also operate a flexible out-of-hours service.
We can be available in the evening or at weekends as appropriate. We often utilise out of hours working to perform routine maintenance and system upgrades, minimising downtime to your network.
Upgrades to your network infrastructure, hardware and software can be strategically planned out of hours in order to minimise downtime and disruption to your business.
Evening, overnight and weekend work
Phased upgrades
Off-site and remote upgrades
Minimal downtime & disruption
Dedicated resources – understanding your business
Alpha Scan can quickly react to support calls or to consult on solutions and proposed improvements whenever required.
Alpha Scan will assign a dedicated engineer to your network. We will build a complete and thorough understanding of your current applications, configurations and your ambitions for future IT development.
A second office-based engineer will mirror all work completed on your network to ensure we have a consistently knowledgeable resource readily available to be deployed at all times.
You will be allocated a dedicated account manager. Your Alpha Scan account manager is your first port of call for any queries you may have outside of day-to-day IT support.
They will consult with you to understand your requirements and can offer advice on potential solutions and the development of your network infrastructure.
Your account manager can manage any changes to your requirements for ongoing technical support and can arrange quotations, service review meetings and onsite visits as required.
IT Services Budget Hampshire
IT development and budgetary planning
Our transparent approach to pricing means that businesses have a fixed single cost for IT support with no additional charges for emergency call-outs. This greatly aids in accurately planning annual and longer term budget requirements.
We can help you plan the longer-term development of your IT infrastructure, allowing you to predict expenditure and phase development projects in line with your budgetary constraints.
We will share our knowledge of the expected life cycle of existing and newly installed equipment (typically three years for laptops and desktop PCs) to help you diarise strategic upgrades and replacement of hardware.
Strategic planning of upgrades to minimise disruption
Transparent pricing
Predictable expenditure
A ‘one-stop-shop’ for technology
Alpha Scan IT Support offer full consultation, installation and support services across a broad range of technologies, including training for staff and consultation and recommendations for future IT development.
Disaster recovery planning & management
Ransomware prevention & cyber security
IT development & budgetary planning
Structured cabling
Upgrades
Office moves
Microsoft accredited engineers with DBS clearance
Great prices on laptops, desktops and tablets
Excellent value broadband packages
Cloud back-up and recovery services
Server installations and upgrades
On-site, remote and telephone IT support
Alpha Scan IT Support Hampshire
CONTACT US
About Alpha Scan
At Alpha Scan, we are proud to have gained a reputation as trusted experts in the field of IT over the last 25 years.
We offer both on-site support and remote support via our telephone help desk.
Options include unlimited call-outs and pre-paid hours.
Our office-based support team is available Monday to Friday from 7am - 6pm.
Unlimited and pre-paid IT support models
IT Helpdesk open Monday to Friday, 7am - 6pm
Friendly and helpful service from fully DBS checked IT technical experts
Trusted experts in the field of IT
Commercial IT Support
Alpha Scan has been providing great value IT solutions and support for over 25 years. Our service is personalised to meet your individual needs, ensuring professional results every time. We offer support packages tailored to your needs. Options include unlimited call-outs and pre-paid hours.
Commercial IT Support
School ICT Support
Alpha Scan has an excellent understanding of the unique requirements of schools. We provide an unlimited support service with no hidden costs. We also provide pre-paid options for smaller schools. Ask us about our track record of seamless migrations away from county IT support.
School ICT Support
Unlimited IT Support Alpha Scan Hampshire
Alpha Scan IT Support
Alpha Scan IT Support are providers of expert technical services in Hampshire, Wiltshire and Dorset. Our unlimited support package is ideal for customers with a regular IT support requirement and provides exceptional value for money.
Unlimited IT support from Alpha Scan is exactly that, totally unlimited. If you require any additional onsite visits or any remote support at any time (even between regular site visits), it will be arranged without additional charge.
Great value responsive IT support for all personnel, remote workers and sub-contractors
Guaranteed 2 working hour response for servers
Guaranteed 4 working hour response for workstations
Unlimited on-site visits as required
24 Hour pro-active remote server management included
Remote dial-in support for Windows servers and workstations
Loan equipment in the event that a device has to be taken off site
No call out charges
Regular reports on IT support details as required
Pre-paid IT support options
Alpha Scan IT support services can be purchased in pre-paid blocks of engineering time in advance. This provides businesses with the flexibility to use our services as and when they feel is most effective.
Any unused hours are rolled over and your account is closely monitored to ensure you are always aware of your balance.
Our pre-paid IT support option presents an ideal solution for smaller businesses in the Hampshire area with a less demanding IT support requirement and companies that require a more granular level of budget management. This is a popular IT support option that many of our competitors do not offer.
Flexible
Affordable
Controlled expenditure
IT Support Solutions Alpha Scan Hampshire
Urgent IT, desktop, device, laptop repair Hampshire
Response times
Alpha Scan’s standard response time service level agreement (SLA) for onsite and remote calls is 2 hours for all server and communications equipment and 4 hours for all workstations, laptops and desktop devices. We do, however, frequently exceed these SLAs; the majority of issues are responded to instantly and a significant amount of problems are resolved within just a few minutes.
We are happy to agree faster response times for any devices that are deemed to be critical. We also remain flexible on a number of other aspects of our service, just ask for more information.
IT helpdesk Hampshire
Helpdesk opening hours
To reflect the evolving needs of many of our customers, our telephone support helpdesk is fully available from 7AM to 6PM, Monday to Friday. Additionally, we are able to offer an ’out of hours’ service in the evenings and on weekends as appropriate.
Out of Hours IT Support Services Hampshire
Out of Hours IT Service
Our Microsoft Certified engineers are on hand from 7 AM – 6 PM Monday-Friday. We also operate a flexible out-of-hours service.
We can be available in the evening or at weekends as appropriate. We often utilise out of hours working to perform routine maintenance and system upgrades, minimising downtime to your network.
Upgrades to your network infrastructure, hardware and software can be strategically planned out of hours in order to minimise downtime and disruption to your business.
Evening, overnight and weekend work
Phased upgrades
Off-site and remote upgrades
Minimal downtime & disruption
Dedicated resources – understanding your business
Alpha Scan can quickly react to support calls or to consult on solutions and proposed improvements whenever required.
Alpha Scan will assign a dedicated engineer to your network. We will build a complete and thorough understanding of your current applications, configurations and your ambitions for future IT development.
A second office-based engineer will mirror all work completed on your network to ensure we have a consistently knowledgeable resource readily available to be deployed at all times.
You will be allocated a dedicated account manager. Your Alpha Scan account manager is your first port of call for any queries you may have outside of day-to-day IT support.
They will consult with you to understand your requirements and can offer advice on potential solutions and the development of your network infrastructure.
Your account manager can manage any changes to your requirements for ongoing technical support and can arrange quotations, service review meetings and onsite visits as required.
IT Services Budget Hampshire
IT development and budgetary planning
Our transparent approach to pricing means that businesses have a fixed single cost for IT support with no additional charges for emergency call-outs. This greatly aids in accurately planning annual and longer term budget requirements.
We can help you plan the longer-term development of your IT infrastructure, allowing you to predict expenditure and phase development projects in line with your budgetary constraints.
We will share our knowledge of the expected life cycle of existing and newly installed equipment (typically three years for laptops and desktop PCs) to help you diarise strategic upgrades and replacement of hardware.
Strategic planning of upgrades to minimise disruption
Transparent pricing
Predictable expenditure
A ‘one-stop-shop’ for technology
Alpha Scan IT Support offer full consultation, installation and support services across a broad range of technologies, including training for staff and consultation and recommendations for future IT development.
Disaster recovery planning & management
Ransomware prevention & cyber security
IT development & budgetary planning
Structured cabling
Upgrades
Office moves
Microsoft accredited engineers with DBS clearance
Great prices on laptops, desktops and tablets
Excellent value broadband packages
Cloud back-up and recovery services
Server installations and upgrades
On-site, remote and telephone IT support
Alpha Scan IT Support Hampshire
CONTACT US
About Alpha Scan
At Alpha Scan, we are proud to have gained a reputation as trusted experts in the field of IT over the last 25 years.
We offer both on-site support and remote support via our telephone help desk.
Options include unlimited call-outs and pre-paid hours.
Our office-based support team is available Monday to Friday from 7am - 6pm.
Contact Info
Address:
Unit 5, Brickfield Lane Trading Estate,
Eastleigh
Hampshire SO53 4DR
United Kingdom
Eastleigh
Hampshire SO53 4DR
United Kingdom
Tel:
023 8025 3008
Website:
https://alphascan.co.uk
Offering
- IT support
- IT services
- ICT
- business IT
- cabling
- networking
Hours of operation
| From | To | From | To | From | To | ||
|---|---|---|---|---|---|---|---|
| Monday | Open | 07:00 | 18:00 | ||||
| Tuesday | Open | 07:00 | 18:00 | ||||
| Wednesday | Open | 07:00 | 18:00 | ||||
| Thursday | Open | 07:00 | 18:00 | ||||
| Friday | Open | 07:00 | 18:00 | ||||
| Saturday | Closed | ||||||
| Sunday | Closed | ||||||
