Advanced Features Live Chat Software by Live2Support

Live2support Inc is a technology driven Live Chat Software Company established in 2003 serving organizations across industries globally with main competency in online conversion management. Live2Support! Live Chat Software application, is a simple plug and play hosted service and does not require any software installation or IT expertise. You just need to place HTML code into your webpage to enable Live Support on your website.

Features of Live2support:

Realtime Visitor Monitoring

* Monitor Website Traffic in Real-time.
* Fast and Easy Navigation.
* Block IP Address.
* Send a pop-up window of special offer or change visitor current page with some special page.
* Chat invitation : Auto/Proactive chat invitation, Page Specific Chat Invitation, floating/jumping and in page chat window, Layered Chat Window
* Extensive Visitor Information System. (Geo location, search engine, time spent etc.)
* Chat History of every visitor comes to your website.
* Web Base Interface for monitoring and chatting.
* Stand Alone Application ( Windows, Mac, iPhone, iPad) for monitoring and chatting.
* Foot Prints (How many page visited and time spent by visitor on each page.)
* Call Back & Call Back History.

Chatting with your visitor:

* One to One Text Chat with WebSite Visitors.
* One Support Operator can Accept Multiple Chat Request.
* No Visitor Log-in or Sign-up Required.
* Chat History Pop-up on Initiating Chat.
* Serving Web Pages to Online Customers.
* Pre-written or Standardized Responses.
* Smilies (Emoticons) during chat.
* File Transfer during chat.
* Co-Browsing during chat session.
* Customize Pre & Post Chat form.
* Leave Message form (if support operators offline).
* Multiple Support Operators Sharing Chat Session.
* Typing Status Alerts.

Look & Feel Customization:

* Fully Customizable Visitor Chat Windows (To match with your web site look & feel).
* Ready Made Chat Windows Templates.
* Customizable Offline Message Form.
* Show visitor position in Chat Queue.
* Customizable Online and Offline Graphics.
* Graphics Customization at the Departmental and Page Level.
* Visitor Window Language Customization. (Chat window in multiple languages).
* Language Support in Email Messaging.

Preferences & Setting Control:

* Fast and Easy Integration.
* Live Support Through more than One Department.
* Department Based Chat Session.
* Show visitor Queue Number in chat waiting status.
* Maximum waiting time by visitor in queue.
* Language Customization.
* Enable time base chat session.
* Operators auto log out from application.
* Auto Greeting Message on chat pick for every operator.

Supervising & Reporting:

* Administrative and Moderator Privileges.
* Administrator Chat Monitoring and Live Support.
* PPC Tracking and Hits Reporting.
* Complete Visitor Statistics Log (Application keeps track of visitors even if all support operators are off-line.
* Chat Transcripts of All Chat Sessions, search, email etc.
* Chat Sharing, Chat Transfer and Messaging to another Support Operator.
* Administrator/Supervisor Monitoring of Running Chat Session and Participation.
* Operator Assessment/ Performance Reports and Time Logs of Live Support Service.
* Google Analytics Integration.

Value Added Features:

* Local Time Integration.
* Pass Custom Variables form Your Web Pages.
* Post Chat Survey.
* SSL-based Tracking and Chat Codes to Secure Pages and Chat Sessions.
* Pro-Popup or Change Visitor Page without chat.
* Third Party Integration.
* Chat Routing.
* Gtalk integration for smart support.
* CRM integration (Sales force and Sugar CRM).
* Plug-ins for CMS, E-commerce and Blogging Platforms.
* Sticky Notes, To-do List, Calender.
* Spell Checker (8 Languages).
* Lowest price.

Works with:

* Web Browsers
* Windows
* Mac OS X
* iPhone
* iPad
* Android
* Blackberry

http://www.live2support.com

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