100-hr TESDA Finishing Course for Call Center Agents

Your Key Language Center is now offering TESDA Finishing Course for Call Center Agents with 100 hours duration, with job assistance. This extensive program covers the following:

• Communicate effectively using English language
 Analyze communication process.
 Communicate and listen actively
 Use communication cues.
 Communicate electronically in writing.
• Deliver quality customer service
 Identify and explain the products and services to be marketed.
 Gather and assess information related to customer queries on products and services using active listening and inactive communication.
 Provide assistance to customer based on assessed needs on product and services.
 Provide after sales support services

You can visit us at Unit 2B Forab Bldg., 121 Kamuning Road, Quezon City.
Contact us at: 412-94-52/0917-848-6129 or Email:programs@yourkeylanguagecenter.com, or visit our website at www.yourkeylanguagecenter.com,

		From	To	From	To	From	To
Monday	Open	9am	12pm	1pm	6pm
Tuesday	Open	9am	12pm	1pm	6pm
Wednesday	Open	9am	12pm	1pm	6pm
Thursday	Open	9am	12pm	1pm	6pm
Friday	Open	9am	12pm	1pm	6pm
Saturday	Open	9am	1pm	1pm	9pm
Sunday	Closed